Shipping Policy, Shipping Way, Shipping Fee
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Shipping Policy

1. How long will my order be shipped?
Affected by the Covid-19, the orders will be sent out within 7 days, and be delivered about 7 days. We're sorry if there is any inconvenience for you.
PLEASE NOTE THAT WEEKENDS, BANK AND/OR GOVERNMENT (NON-MAIL) HOLIDAYS AND MAJOR HOLIDAYS ARE NOT INCLUDED AS BUSINESS DAYS.

2. What shipping options do you offer? Can I expedite my order?

We accept these shipping ways including DHL, UPS, FedEx, EMS, Airline, etc.
For the USA
All in-stock items are processed within 24 hours or the next business day of receiving your order. Orders are typically delivered within 2-5 business days for US customers from our US warehouse. For non-stock items, it will need to deliver from China which will be taken about 15-30 days.
For Worldwide
All in-stock items are processed and delivered based on the shipping method you choose. For non-stock items, made-to-order, production may take over 3-4 weeks. We will inform you of any non-stock items and the status of your order.

3. What is your shipping fee?
The shipping fee depends on the way of transportation you choose, the weight of the goods and the destination of your transportation.

4. What do I do if my order was confirmed delivered but I did not receive it?

Please contact customer service customer.services@tophawson.com and inform us that although it was confirmed delivered, you have not received your order.

5. Why is my order status pending?

Your order status will appear as pending until the order has been shipped. Please allow up to 24 hours for our system to update and the correct information to be reflected.

6. Why has my account been charged but the order has not shipped?

One or more of the item that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded, please contact Customer Service during business hours.  customer.services@tophawson.com  

Please send an email to customer.services@tophawson.com with your desired shipping information and we will update your order information accordingly. You can call us too at +86 13826108130.
 
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